Frequently Asked Questions

No complicated installation or technical setup on your side.

1. Complete the form on our homepage. We will confirm your order and required capacity together.
2. We will set up standard MAINSYS within 24 hours of order confirmation.
3. You receive a web address, username and password.
4. Open the address in your browser, sign in and start adding students, groups and lessons.

Existing data migration and custom development are agreed separately, including price and timeline.

Yes, you can try MAINSYS free for 30 days without a payment card. Use your daily tasks to explore students, groups, lessons and communication.

We will confirm trial capacity when arranging setup. Migration and custom development are not automatically included in the trial.

No. MAINSYS is a web-based application, so no special hardware is required. You only need:

• A computer, tablet, or smartphone
• An internet connection
• A modern web browser (Chrome, Firefox, Safari, Edge)

The system works across all devices and platforms with no software installation required.

MAINSYS organizes programs, year groups and parallel groups. Set times, capacities and instructors for each group and manage lessons in one place.

If you need separate branch administration or branch finances, we will first discuss your requirements. A finance or branch-management module is not part of the standard offer.

Manage teaching changes and assign a substitute instructor in the lesson overview. Substitutions are kept together and reflected in instructor teaching overviews.

Use bulk email to inform selected clients or team members. Automatic substitute selection and SMS messaging are not part of the standard offer.

Yes, parent self-service is one of MAINSYS’ key features:

• Parents have their own access to the system
• They see available time slots with free capacity
• They can choose the most suitable group
• The system automatically checks capacity limits
• Everything works in real time, without phone calls or emails

Start costs 1,500 CZK per month for up to 100 active clients and 5 instructors or managers. Professional costs 3,000 CZK per month for up to 500 clients and unlimited instructors or managers. Larger capacity is arranged individually.

Paying for a full year upfront saves 15%. All plans share the same core operational features; capacity and support differ. See pricing for details.

Ongoing standard system updates are included in the subscription. Support depends on your chosen plan.

Training, migration and custom features are quoted separately, with scope agreed in advance. Testing and deployment are included in development estimates, not offered as an unlimited free service.

Cancellation terms and subscription duration follow your order and our terms and conditions. Monthly and annual options are listed on the pricing page.

If you plan to switch systems, contact us before your subscription ends to discuss available data handover options.

Support is provided in Czech. Start includes email support; Professional also includes telephone support. Contact podpora@mainsys.cz or +420 731 35 99 04.

Contact hours and any response commitments are confirmed in your support arrangement. Online or on-site training can be ordered separately; see pricing.

Yes. We first review your data structure and quality, transfer options and required setup.

Migration is an individual service: feasibility, scope, price and timeline are confirmed in advance. It is not automatically included in the subscription or standard setup within 24 hours.

Email us a description of the issue. We will handle it under your agreed support arrangement.

Round-the-clock on-call support is not a standard plan feature. If you need extended coverage, availability, response times and price are agreed in advance.